NATS: Creating the air traffic controller’s workstation of the next millennium

The users were involved in every step of the Design Thinking process, teaming up with the designers, human factors specialists, engineers and developers.

NATS HMI

"This particular project is an integral part of NATS’ planning for the future. Its main objective is to deliver key elements of the HMI design work for air traffic controllers and operational support staff for the new systems.
Paul Haskins, NATS Director of Service, Strategy and Transformation

3 levels

of prototypes
for user testing.

183 users

involved over test
during development.

Transform & Shape the company.

Design a unique tool that federates different Air Control Center practices.
Beyond the tools, it is the job of Air Controller and the organization that one transforms.
The project has make evolve Human Resources processes by streamlining assignments and creating a common information base.

Understand

More than 200 hours interviewing and observing the different ATCO communities.

Cocreate

Workshops with Air traffic controllers and engineers to work on one bundle of features at a time.

UX / UI Design

Every idea has been wireframed to evaluate the user benefits against the technical feasibility.

NATS HMI

"Its main objective is to deliver key elements of the HMI design work for air traffic controllers and operational support staff for the new systems."
- Paul Haskins, NATS Director of Service, Strategy and Transformation -

Product Design

We designed the complete workstation taking into account the ergonomic aspects.

Prototype & Evaluate

Creating Marvel, HTML5, and ACE prototypes to test the HMI at different level: functional, usability, efficiency & safety. A prototype was released every 3 weeks. In the end, half of the ATCo population tested the HMI.

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